01
Property management system (PMS)
Records check-in, room changes and checkout.
SOLUTION 06 / Front office and hotel IT
Hotel Operations Integration
Connect check-in, room keys and guest TV services with the hotel’s existing systems.
Discuss a pilot at your site ↗
A guest moves to another room
- 01 Update the room
- 02 Issue the key
- 03 Revoke the old key
- 04 Refresh the service
A coordinated stay from check-in to checkout
The front desk changes the room assignment in the property management system. The encoder writes the new room’s access rights and validity period to the card. How the old card is invalidated depends on whether the lock is online or operates offline. Where integration is available, the TV platform clears the previous session and updates the room status.
Test both cards at both doors for the selected lock type. Where TV integration is supported, verify that the previous session is cleared.
Hotel operations components
Two workflows in one hotel: keycard access and TV over the hotel network.
02
Lock platform
Sets the permitted door and validity period.
03
Card encoder
Writes access rights to the guest card.
04
Guest keycard
Carries the access credential for the stay.
05
Door lock
Reads the card and checks permission to enter.
06
Content source
Supplies licensed channels and media.
07
IPTV platform
Distributes channels and services over the network.
08
Hotel network
Carries TV streams to guest rooms.
09
Guest TV or set-top box
Receives the service and plays the selected channel.
What the project includes
- Front-office integration
- Confirm the PMS version and the events it exposes for check-in, room changes and checkout.
- Separate packages
- Price locks and card encoders separately from TVs, network equipment and content licenses.
- Site inputs
- Operator approval, door inventory, TV models, channel licenses and hotel network design.
One stay, two rooms
- Key lifecycle — Issue a key, move the guest, then check out. Verify the expected access rights at both doors.
- Service continuity — Test which tasks the front desk can complete when the PMS interface is unavailable.
- TV handover — Verify channel delivery and confirm that the previous guest’s TV session is cleared at checkout.
Bring the PMS version, lock models and a guest-room TV to the interface test.
Discuss a pilot at your site ↗Questions from the operations team
When is the old key invalidated after a room move?
Revocation depends on the lock design and whether it is online. Test both cards at both doors during the room move and at checkout.
How is guest TV updated at checkout?
A supported interface can clear the previous guest session. Confirm the exposed events, licensing and compatible TVs with the hotel.
What site information is needed to define the scope?
Operator approval, door inventory, TV models, channel licenses and hotel network design.