01
Bedside call point
Lets the patient request help from bed.
SOLUTION 03 / Nursing operations and hospital engineering
Hospital Nurse Call
Ward staff can see where a call came from, what help was requested and which calls are still open.
Discuss a pilot at your site ↗
A bathroom call during a busy shift
- 01 Request help
- 02 Display the call
- 03 Escalate
- 04 Close the call
Track calls across the ward
The patient pulls the cord. The ward receives the call location and priority. The call appears at the nurse station and the corridor indicator identifies the room. If the response is delayed, the designated team receives an alert under the ward’s escalation rule. Staff close the call in the room under the ward procedure. The system records closure.
Acknowledgement at the station records receipt. Staff attendance and in-room reset follow the ward’s procedure.
Nurse call components
One ward connects call points and room resets to the nurse station and event log.
02
Bathroom pull cord
Identifies a call as coming from the bathroom.
03
Room reset unit
Lets staff close the call from the room.
04
Ward controller
Routes calls by location and priority.
05
Nurse station
Displays open calls and records acknowledgement.
06
Corridor indicator
Shows staff which room is calling.
07
Event log
Records the request, acknowledgement and closure.
08
Backup power
Supports agreed ward equipment during a power outage.
09
Staff handset
Receives alerts through a supported interface.
What the project includes
- Ward equipment
- Bedside and bathroom call points, room indicators, nurse station, ward controller and backup power.
- Optional extensions
- Two-way voice, staff handsets or reporting interfaces, depending on the platform.
- Site inputs
- Ward layout, bed count, shift responsibilities and clinical acceptance criteria.
Pilot one room and a nurse station
- Simultaneous calls — Raise a bedside call and a bathroom call together. Check that staff can distinguish their priorities.
- Escalation — Leave a test call unanswered and verify that the alert reaches the designated recipient.
- Fault response — Simulate a link or power outage. Check fault notification, backup operation and recovery.
Include the nursing lead and bring the ward layout and approved call escalation policy.
Discuss a pilot at your site ↗Questions from the operations team
How does the ward identify the call location?
The call carries its bedside or bathroom location and priority. The nurse station displays it and the corridor indicator identifies the room.
Does acknowledgement confirm staff attendance?
Acknowledgement records receipt at the station. Attendance and in-room reset follow the ward’s approved procedure.
What site information is needed to define the scope?
Ward layout, bed count, shift responsibilities and clinical acceptance criteria.